Voicebank Message Recording and Playback

Information for existing Voicebank Clients and Users

Recording Procedure

	After logging in the user will be prompted to record a message.
	When finished delivering the message the user will need to press any key to stop recording.
	The user will subsequently be offered the menu: "If you are happy with your message press 1... To listen to it press 2... Or to re-record press 3...".
	The user can then save the message by pressing 1, or if either other option is chosen first, the option to press 1 to save the message will be offered again.
	It is important that the user wait to hear the following prompt: "To record another message press 1...". If the user has not heard this prompt then the recording has not been saved and will not appear on their voicebank.

Transcription Keys

Callers to Voicebank services can use the following transcription keys to navigate through the messages:

SMS Alert Subscription

Callers to your Voicebank number are able to choose an option to subscribe and therefore receive reverse billed text messages to their UK mobile phones when a new Voicebank message has been recorded. A reverse billed text message means no cost to you, but the caller will be charged for each SMS on their regular mobile phone bill or be deducted from their pay as you go credit.

This is a self serve subscription service and the caller can subscribe and unsubscribe themselves via your Voicebank number. Contact your account manager know if you wish to add text message subscription to your Voicebank.

	The caller can select Option 4 'Pager Options' in their Administration menu (usually from dialling 0871 550 0050).
	If calling from their mobile, the caller will be given the option of using their current number or to enter a different number.
	The number is checked against current subscriptions and the caller will then have the option of subscribing, or unsubscribing, to SMS alerts.
	When a message is received in the relevant mailbox, all subscribed mobiles will receive a text message. For services with multiple maiboxes, each mailbox can contain different text message.

Auto Deletion

If you haven't specified auto deletion with your account manager (where messages automatically delete according to specified rules), you can use the manual deletion - option 7 on the phone administration menu - after you have logged in.

Password Change

To change your password, log in by phone and press 9. Once changed via this method, your new passcode will also work when logging in via the web interface.

Statistics

Automatic email reports are available as an add-on to your Voicebank service. Should you need data automatically forwarded to an email on a daily, weekly or monthly basis, please contact your account manager for a quote and include a specification of your requirements. Auto reports contain data in raw format but this can be manipulated by a spreadsheet package.

For further information on Voicebank please use our Contact Form or call 0800 075 0002.