Voicebank Message Recording and Playback

Recording and Saving Noticeboard Message Procedure

	After logging in the user will be prompted to record a message.
	When finished delivering the message the user will need to press any key to stop recording.
	The user will subsequently be offered the menu: "If you are happy with your message press 1... To listen to it press 2... Or to re-record press 3...".
	The user can then save the message by pressing 1, or if either other option is chosen first, the option to press 1 to save the message will be offered again.
	It is important that the user wait to hear the following prompt: "To record another message press 1...". If the user has not heard this prompt then the recording has not been saved and will not appear on their voicebank.

Transcription Keys

Callers to Voicebank services can use the following transcription keys to navigate through the messages:

Auto Deletion

If you haven't specified auto deletion with your account manager (where messages automatically delete according to specified rules), you can use the manual deletion - option 7 on the phone administration menu - after you have logged in.

Password Change

To change your password, log in by phone and press 9. Once changed via this method, your new passcode will also work when logging in via the web interface.

Statistics

Automatic email reports are available as an add-on to your Voicebank service. Should you need data automatically forwarded to an email on a daily, weekly or monthly basis, please contact your account manager for a quote and include a specification of your requirements. Auto reports contain data in raw format but this can be manipulated by a spreadsheet package.