Voicebank Noticeboard Feature List

Voicebank is a straight forward service, but with a wide variety of uses for Business, Utilities and Agencies.

The feature list ensures Voicebank Voice Noticeboard is easy to use and maintain, with minimal input from appointed staff. It is ideal for Press Offices and Customer Service Departments, or wherever there is a need for regularly updated company information.

	Remote message recording from any touch tone phone
	Passcode protected access to message recording
	Hosted service so no in-house specialist hardware or phone lines are required
	Huge capacity so no engaged tones
	Large numbers of callers can call the Voicebank number at the same time
	Auto deletion of messages after a set time or remote manual deletion
	Callers can use their phone keypad to navigate through the messages
	Unlimited length of recording
	Easy administration via web interface
	Archival and caller retrieval of older messages

Additional SMS Alert Option

An additional option exists whereby subscribers can be informed by SMS when the messages on the Voicebank service have been updated. This feature can be accessed via the web interface allowing the company Voicebank administrator to inform customers and staff that new information is available on the Voicebank Phone Line.

As an example, journalists would not have to dial the Voicebank number only to find that there are no further updates - the journalist would receive a text message to their UK mobile advising when a new Voicebank message has been recorded. The SMS contains a standard message plus the Voicebank number to be dialled.

If at any stage a subscriber wishes to unsubscribe, they can dial the Voicebank number, choose the option for subscription services and then enter the option to unsubscribe (the service always prompts them to subscribe or unsubscribe the mobile number they are calling from or enter another number).

Integration with TeleConferencing

Voicebank can also be used to post material recorded during online phone conferences conducted via the hosted X-on TeleConferencing service. Many callers can be connected into one call with the proceedings recorded for archival purposes.

Automatic Email Forwarding

Automatic email forwarding of messages for audit purposes is a Voicebank option. Each new Voicebank recording is automatically forwarded as a .wav file to a given email address for long term storage and reference. This is particularly useful for users with auto delete parameters set if recordings are required to be stored for retrieval in the future. Wav file attachments can be heard through a PC providing speakers and media player software are available.

Statistics

Optional automatic email reports are also available for the Voicebank service. These reports contain data in raw format which can be formatted using a spreadsheet package. The reports can be forwarded on a daily, weekly or monthly basis.

International Voicebank - 0870 Numbers

0871 numbers are accessible in the UK and some European countries. The Voicebank service can be upgraded to receive calls originating in countries outside of Europe, plus the rest of the world, by using a 0870 phone number.