Case Study: Alexander Forbes
Alexander Forbes International is a leading provider of financial services for over 75 years.
Alexander Forbes provide a range of tailored employee benefits solutions, including actuarial and benefits consultancy, administration, communication, risk and investment solutions to employers, their employees and pensions trustees across Europe, Africa and the Middle East.
Why is the VoiceBank service important to your organisation?
"We use this service to support our Business Continuity Management (BCM) system, specifically in respect of maintaining a robust communication channel with our employees in the event that an incident occurs which disrupts our operational activities."
"To this extent, the Voicebank service ensures that we are able to maintain contact with our employees under such circumstances and effectively coordinate our response, so minimising the impact on our clients."
How easy is the service to use?
"The service is extremely easy to initiate and intuitive to use."
Do you think the service provides value for money?
"The service is very competitively priced."
Have you found the statistics and other information the service provides useful?
"The data analysis that is available with Voicebank is one of the primary reasons we selected this service in preference to other similar services we reviewed."
How would you describe your experience in dealing X-on?
"All of our interactions with X-on have been undertaken in a professional manner and with our needs as a client at the top of the agenda."
Would you recommend this service and X-on to others?
"Yes."
Chris McCartney
Human Resources Manager
Alexander Forbes Services Limited
www.alexanderforbes.co.uk
