Business Information and Hotline Phone Message Service

Improved Business Communications and Customer Support

Voicebank Phone-in Messaging can help business reduce the level of incoming calls by providing staff, customers, media and the public easily accessible service and product information 24 hours a day.

A Business Voicebank number, once publicized, will attract a reasonable audience who may have otherwise called the main office number, plus callers can be routed to the Voicebank number during times of peak activity in inbound calls.

Press Offices and Media Departments

The Press Offices of a variety of business organizations have reaped extensive savings by employing X-on Voicebank. Rather than dedicate extensive resources to contacting media outlets such as magazines, radio or TV, company information is posted on the Voicebank Information line where callers can access the latest updates with the option to search archived information.

This reduces both staffing costs and direct costs such as printing and phone calls. Also, being a hosted solution the costs of any hardware and subsequent maintenance are avoided.

Business Assets Manufacturers advise suppliers of product updates and provide information on availability and delivery times. Incidents such as call backs can be posted with methods of return being available to the caller. Travel companies publish their Voicebank number as a 'Last Minute Deals' line with callers looking for a reduced rate holiday regularly checking the messages for the latest offerings. For all levels and type of business a Voicebank Phone Information Hotline provides not only communications cost savings but ensures customers and partners have 24 hour a day access to the latest company updates.

Updated Information

Product or service updates are easily accessible by customers, suppliers and resellers with staff able to add messages easily.

The messages can be left via a touch tone phone and by anyone using the passcode. Callers can then phone in and listen to the latest messages first with additional access to messages that have been archived.

With additional web administration, Voicebank is an easy service to maintain with extensive benefits and cost savings.